OUR CLEANLINESS AND SAFETY PROTOCOL

PRE-BOOK YOUR STAY WITH UTMOST CONFIDENCE

CLEANLINESS AND SAFETY HAVE ALWAYS BEEN OUR FIRST PRIORITY :

For nearly 5 years, Mavalli Beach Heritage Home has adhered to the highest standards of cleanliness and safety protocols. Our Homestay have always been scrupulously cleaned and sanitized every day. But now more than ever, our existing practices are being enhanced to include several pre-emptive cleanliness measures, guaranteeing guests the peace of mind to enjoy their vacation with the utmost confidence.

WE’RE PRUDENT ABOUT PREVENTION

Prevention is the key to safeguarding the health of Our Team and Our Guests. We’ve upgraded ourselves to include the appropriate measures needed to address new protocols, As Stated By The Department of Tourism, Government of Karnataka,World Health Organization (WHO) And MOHFW  Accommodation Operational Guidelines.

 

NEW WAYS WE’RE SAFEGUARDING YOUR STAY

Our new Protocol of Cleanliness encompasses added health and wellbeing requirements across all points of contact at our Homestay, including common areas,Dining Area and kitchens,guest rooms, activities, and includes all behind-the-scenes operations. We’re leaving no stone unturned as we prepare to welcome guests back to the beauty and warmth of Murudeshwar in a friendly, clean and, most importantly, safe environment.

  • For Our Guests safety & Comfort We Have Reduced Our Maximum Occupancy to 8 Guests (3 Rooms).
  • 48-hour minimum vacancy between guests
  • Hand sanitizer available to guests & staff
  • Contactless check-in and check-out
  • Linens Disinfected Between guests
  • One Can Book all 3 Rooms Accompanying Family Members And Close Friends to Make Your Stay Even More Comfortable And Private.

CHECK-IN FORMALITIES:

  • Guests Will Be Given A Digital Form Prior to Check in ,which has to be filled and Submitted by all Guest Members Prior To Check In.
  • Aarogya Setu App Is A Compulsion and Has To Be Installed in every Respective Guest Member’s Smartphone Device.
  • We Strictly Won’t Be Allowing Entry For Any Virus Infected Person or Persons Having Any Virus Infected History Or Virus Related Symptoms in Our Property.
  • All Guests Should and Must Have Had Followed The Lockdown Regulations in The Right manner and Had Quarantined themselves As Responsible Citizens of our Country for the last 2 months.
  • Guests Have To Wear Face Mask and Have to Sanitize Before Entering the Home Stay Premises.
  • Guests’ temperatures will be checked upon arrival to the Home Stay as a precautionary measure. Temperatures exceeding 99.5F/37.5C will be considered out of range. Additional temperature checks may be done at the guest’s request for the duration of stay.
  • Guests Luggage and Belongings will Also Be Sanitized.

OUR HOSPITALITY:

We Have always been about Welcoming,Warmth and Providing Our Guests A Homely Atmosphere,But Given This COVID-19 Situation We Humbly Request Our Guests To Feel Comfortable At Home But At the Same Time Be Understanding and Cooperate By Strictly Following Physical/Social Distancing and Other Rules for The Safety of Yourself Your Family and Our Team Members.

AIRPORT TRANSFERS:

We use private transfers for all guests. We have reduced the number of guests transported in every type of vehicle to ensure proper social distancing. In addition, driver will be wearing a mask and gloves and will be provided with sanitizer for use by each guest. Vehicles will also be re-sanitized after every trip.

NEW AT-HOME TO IN-ROOM EXPRESS CHECK-IN

Guests can now check-in online, letting them skip the front desk and go directly to their room. As always, a refreshing Welcome Drink will be waiting for them, and 1 small Personal use Hand Sanitizer will be provided during their stay.

CERTIFIED SANITIZED GUEST ROOMS

Mavalli Beach Heritage Home is introducing even more robust housekeeping measures to ensure a hospital-grade, sanitized environment according to the strictest protocols. All linens will be cleaned every day, and all mattresses and pillows will be disinfected daily. After every room is thoroughly cleaned, the door will be locked, until the guests arrive. Accompanying staff member will respray and disinfect both the inside and outside of door handle with disinfectant upon leaving the room

  • The introduction of additional hospital-grade disinfectants including: Sodium Hypochlorite 1% ,Iso-propyl 70%
  • Electrical Fog sprayers for advanced sanitation cleaning
  • AC Vents in guest rooms will be sanitized upon every arrival and departure
  • Room wares (coffee cups, spoons,kettle) to be washed and sanitized in the main kitchen
  • Our Housekeeping will be equipped with PPE– disposable gloves, reusable mask, disposable protective aprons
  • Housekeepers will consistently maintain all equipment care Standard Operating Procedures clean and sanitize all equipment (mops, mop buckets, dust bins, cart) with the recommended cleaning chemical and sanitizing agent
  • Placement of anti-bacterial gels and soaps in each guest room bathroom

 

PHYSICAL DISTANCING PRACTICES

Mavalli Beach Heritage Home has always been about Welcoming,Warmth and A Homely Atmosphere, and that means our guests have the space to feel like it’s just the two of them, alone together. Our Open Areas bring in fresh breezes from the ocean. And now we have introducing ways to encourage our guests to maintain safe social distancing while still providing a relaxing Homely experience. This includes:

  • We Have Now Restricted  our Maximum Number of Suite Rooms to 3.
  • You Can Book Our 3 Rooms Accompanying friends and Family to make your stay Comfortable.
  • Extended check-in times between guests
  • Safe distance table setups in our Dining Areas
  • Namaste and a Nod will replace handshakes
  • Only one couple will be permitted to check in at a time.

OUR TOUCH POINT CLEANING PRACTICE

We have undertaken a thorough research assessment of all points of guest contact throughout our homestay and this has enabled us to focus on hygiene practices. Our key Touch points included are:

LOUNGE AREA

GUESTS UPON ARRIVAL

FOOD & BEVERAGE (Dining Rooms,Kitchens)

HOUSE KEEPING AND LAUNDRY

STAIRS

TEAM MEMBERS

BATHROOMS

SUPPLIERS AND RECEIVING GOODS

ALL PUBLIC/COMMON AREAS

BACK OF THE HOUSE AREAS (kitchens, store rooms, offices, etc.)

AC VENTS

SUITE CLEANING TOUCH POINTS:

COFFEE TEA STATIONS | Clean and disinfect

CLOSET | Cleaned and disinfected daily

AC DUCT | Sanitization done for each arrival

TELEVISION & ALL ELECTRONICS | Cleaned and disinfected

FURNITURE | Clean and disinfect daily

PLACEMENT OF ANTI-BACTERIAL GELS AND SOAPS

FLOORS | Swept,Steamed and sanitized daily

SOFT FURNISHINGS | Sanitized with Disinfectant using a handheld Fogging Machine

BEDDING & LINENS| All bed linen is laundered Using WHO Recommended Chemicals and changed daily

ELECTRICAL FOG SPRAYERS | For advanced sanitization

BATHROOM | Clean and disinfect shower walls, faucets, floor with the approved multipurpose cleaning and disinfectant

HARD SURFACES | Clean and disinfect with the WHO recommended cleaner and disinfectant

ROOM KEYS | All items that come in physical contact with guests or staff, including Room Keys, are sanitized before distribution.

 

This all-encompassing approach starts from the moment guests arrive, through to the entire in Homestay experience up until our farewell.

KITCHENS

  • All Team Members will wear face masks ,face shields and gloves.
  • All food preparation and storage surfaces will be sanitized regularly.
  • All serving line plates, cups, cutlery, napkins and trays will be removed when not in use.

DINING ROOMS

  • All Team Members will wear protective masks and gloves
  • All frequently used dispensing machines, will be cleaned and sanitized
  • Host will provide sanitizer at the entrance and require guests usage
  • Menus will be cleaned and sanitized after each guest/table use
  • All tables and chairs and service stations will be cleaned with a detergent solution and sanitizer after every use
  • Social distancing practices will be adhered to and monitored.
  • All condiment bottles and salt and pepper shakers will be cleaned and sanitized after every individual use
  • Buffets will no longer offer self-service and instead will be served by an attentive staff member

IN-ROOM DINING

  • All equipment will be sanitized prior to assigning for the shift
  • ll doors, handles and high contact surfaces will be sanitized at least once in 5 hours
  • Servers will wear disposable gloves to collect trays, discarding the gloves immediately after the tray and all its contents have been delivered to the dishwashing area
  • Food trays will be set outside room entrance for delivery and guest will be notified

SAFETY AND OUR TEAM MEMBERS

We’re setting an even higher baseline for good health with new requirements for our staff members.

  • Frequent Use of Hand sanitizer.
  • Wearing protective face gear and gloves at all times
  • Having their temperature checked before beginning of shift
  • To ensure all team members stay healthy both in and outside the workplace, they will be provided with ongoing specialized training on prevention and sanitization practices.

SUPPLIER-HELD STANDARDS

Even our vendors, suppliers, and partners will be held to the Protocol of Cleanliness by:

  • Restricting delivery windows and limiting physical contact
  • Sanitizing all touch points, including equipment, storage spaces, and access areas
  • Removing all outer packaging upon delivery to eliminate any contaminants